Quality
Top Spot Cleaning Services are providers of cleaning services to all sectors of business. Top Spot Cleaning Services strives to maintain a consistently of high level cleaning service, which is in conformance with contract, mandatory, health, environment and best practice requirements.
The employees of top Spot Cleaning services are aware of the need for good customer relationships to achieve customer satisfaction.
Quality Commitment
Top Spot Cleaning Services shall allocate adequate resources and facilities to ensure quality pf product and service compliance with agreed specifications and also the comfort and safety of employees.
To ensure Top Spot Cleaning Services quality objectives are achieved and maintained, the company has adopted the following strategy;
The monitoring of customer feedback shall be performed to provide a measure of the effectiveness of the quality service.
An ongoing evaluation of systems will be performed and the quality policy refined to achieve a consistently high provision of quality service that satisfies the customers changing requirements.
Customers Perspective
Top Spot Cleaning Services regards communication with customers as critical to the effectiveness of its service.
Above all else, Top Spot Cleaning Services is committed throughout its operations to the production of the highest quality service.
Health & Safety Policy
Obligations
Top Spot Cleaning Services recognise its moral and legal responsibility to provide a safe and healthy work environment for employees, contractors, customers and visitors. This commitment extends to ensuring that Top Shot Cleaning Services operations do not place the local community at risk of injury, illness or property damage.
Objectives
Top Spot Cleaning Services will:
- provide safe plant and systems of work
- provide written procedures and instructions to ensure safe systems of work
- ensure compliance with legislative requirements and current industry standards
- provide information, instruction, training and supervision to employees, contractors and customers to ensure their safety
Responsibilities
Management is responsible for:
- the provision and maintenance of the workplace and equipment in a safe condition
- involvement in the development, promotion and implementation of health and safety polices and procedures
- training employees in the safe performance of their assigned tasks
- the provision of resources to meet the health and safety commitment
Employees are to:
- Follow all health and safety policies and procedures
- Report all known or observed hazards to the Operations Manager
Application of the Policy
This policy is applicable to Top Spot Cleaning Services in all its operations.
Consultation
Top Spot Cleaning Services is committed to consultation and co-operation between management and employees. Top Spot Cleaning Services will consult with employees in any workplace change that will affect the health and safety of any of its employees.
Environment Policy
Top Spot Cleaning Services:
* wants to have a profitable business and will protect the quality of the environment
* will prevent pollution and will, as far as is possible, reduce the effect of its operations on the environment
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will continually improve its environmental performance through regular supervision
* will prepare procedures, guidelines, rules and programs on specific environmental matters
Top Spot Cleaning Services will:
* follow local environmental laws and other rules and codes of practice
* set and regularly check environmental aims and targets
* reduce and properly handle waste at all times in existing operations and in the planning or purchasing of new plant, equipment, processes or substances
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keep reports so that managers know of important environmental developments, particularly any serious incidents harmful to the environment
* take into account community concerns on environmental matters
Top Spot Cleaning Services will outline the responsibilities of all employees, to make sure the policy is successful.
Equal Opportunity & Harassment Policy
POLICY STATEMENT
It is the policy of Top Spot Cleaning Services that all employees and possible employees shall be judged by their schooling, experience and skills. Sex, marital status, race, religion, age, disability, pregnancy or parenthood, cannot be used to judge an employee or possible employee. Top Shot Cleaning Services knows that all employees must be treated fairly and with respect, in a workplace which supports self respect, and where any discrimination or harassment is unacceptable and will not be allowed.
This policy is to make sure that employees’ skills are used in the best way possible.
DEFINITION OF DISCRIMINATION AND HARASSMENT
Discrimination is stopping fair and equal treatment while working or applying for a job at Top Spot Cleaning Services, for reasons other than the needs of the job.
Harassment is behaving in a way that makes someone feel scared, uncomfortable or not able to do their work. This also includes sexual harassment, where someone’s actions or words are unwelcome and are of a sexual kind.
Any reports of discrimination or harassment will be treated in a serious and understanding way by this Company, and will be investigated in a complete and private way. Management must make sure that all employees are treated in a fair and equal way, and are not harassed.
For more information regarding these policies please contact Top Spot cleaning Services.
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